Report Neglect

Pet stores that are not keeping their hermit crabs in proper conditions should be reported to the management. If the problem is not corrected, continue reporting that store to higher management. Be polite and encourage improvement for the well being of these animals. Remember, if nobody speaks up, nothing will change!


These are US phone numbers for reporting the mistreatment of animals:

Store Phone Number
PetSmart 1-800-738-1385 ext. 2518
Petco 1-888-824-7257
Pet Supplies Plus  ?

You can also try e-mailing them, which isn’t as effective. Be sure to include the location of the pet store in your e-mail.

Store E-mail address
Petco form on website:
Pet Supplies Plus

Writing a letter is also effective. Be sure to include where the store is. If possible, provide the store’s address.

Store Address
PetSmart PetSmart, Inc. Attn: Customer Service, 19601 North 27th Ave., Phoenix, AZ 85027
Petco PETCO Animal Supplies, Inc. Customer Relations Team, 9125 Rehco Road, San Diego, CA 92121
Pet Supplies Plus Pet Supplies “Plus” Corporate, 22710 Haggerty Rd. Suite 100, Farmington Hills, MI 48335